Privacy Policy
At 77 casino, the security of your personal information is our priority. This policy explains what information is collected, how it is used and stored, and what rights you have.
This privacy policy applies to the 77 casino platform. When you visit our website, open an account, or use our services, we collect certain information. The purpose of this policy is to inform you transparently about that process so you can make informed decisions. Our Terms and Conditions and this privacy policy together form the overall framework governing use of our services.
1 Introduction and Scope
Operating Entity
77 casino is an online entertainment platform providing casino, slots, and sports betting services for Bangladeshi users. This policy applies equally to all digital services of the platform — both the website and the mobile application.
In this policy, "we" or "77 casino" refers to the entity operating the platform. "You" or "user" refers to any person who uses, visits, or registers for our services.
2 What Information Is Collected
Registration and Identity Information
When creating an account, we collect the following information:
- Full name and date of birth
- Email address
- Mobile number
- Username and password
- National ID card or other identity document details (for identity verification)
Financial Transaction Information
During deposit and withdrawal processes, the following information is logged:
- Payment method (bKash, Nagad, Rocket, or bank transfer)
- Transaction amount and date
- Transaction reference number
- Account balance change history
We do not store full payment card numbers or bank PINs.
Technical and Device Information
Automatically collected when using the website or app:
- IP address and approximate geographic location
- Browser and operating system type
- Device identification information
- Session duration and page visit patterns
- Cookie and local storage data
Gaming Activity Information
The following information is kept to improve your gaming experience on the platform and to ensure responsible gaming:
- List of games played and betting history
- Bonus claims and wagering history
- Win and loss records
- VIP level and rewards information
- Self-exclusion or limit-setting requests
3 Purpose of Data Use
Main Operational Purposes
77 casino uses collected information for the following purposes:
- Account management: To handle registration, login, password recovery, and account security.
- Identity verification (KYC): To confirm a user's age and identity for fraud prevention and financial security.
- Payment processing: To carry out deposits and withdrawals securely.
- Customer support: To resolve your issues when providing assistance via live chat or email.
- Technical improvement: To analyse website performance and improve the user experience.
- Promotional communications: To inform you about bonuses, offers, and updates with your consent.
- Responsible gaming monitoring: To review gaming behaviour patterns and identify potentially harmful activity.
Legal Basis
We process your information primarily on four legal bases: (a) the need to fulfil the service agreement, (b) your explicit consent, (c) compliance with legal obligations, and (d) protection of the platform's legitimate business interests — where those interests do not override your right to privacy.
4 Sharing Information with Third Parties
Authorised Third Parties
77 casino may share information with the following types of third parties in specific circumstances:
- Payment providers: bKash, Nagad, Rocket, and banking institutions — to process transactions securely.
- Identity verification services: Registered third-party service providers to complete the KYC process.
- Technology and cloud services: Companies that manage servers and store data, bound by strict data protection agreements.
- Game providers: Pragmatic Play, Evolution, PG Soft, and other software providers — limited information for game session verification.
- Legal authorities: Mandatory disclosure in response to legal orders or investigations.
Each third party receives only the information necessary for their specific role and is required to comply with the standards of our privacy policy.
What We Do Not Do
- We do not sell or rent your information to third parties.
- We do not share personal information with advertising networks.
- We do not use your information for promotional purposes without your consent.
- We do not knowingly collect or store personal information from minors.
5 Cookies and Tracking Technology
Use of Cookies
The 77 casino website uses cookies and similar technologies. Cookies are small text files stored on your device. They are used for the following purposes:
- Essential cookies: To keep login sessions active and manage security tokens — the website cannot function properly without these.
- Functional cookies: To remember language preferences, game settings, and user customisations.
- Analytics cookies: To understand website usage statistics — entirely anonymously.
You can disable cookies from your browser settings, but this may limit some website functionality.
6 Data Retention and Security
Technical Security Measures
77 casino maintains the following measures to protect your information:
- SSL (Secure Socket Layer) encryption — on all data transfers
- Data encryption at rest
- Two-factor authentication (OTP) support
- Regular security audits and vulnerability assessments
- Internal access controls — only authorised staff can view information
Data Retention Period
We retain your information only for as long as necessary:
- Active account data: for as long as the account remains open
- Financial transaction records: for the period required by legal obligations
- After account closure: for a limited period for fraud prevention and dispute resolution
- After withdrawal of marketing consent: promotional communications stopped immediately
Once the retention period ends, data is securely deleted or anonymised.
Response to a Security Breach
If a data breach occurs and materially affects your rights, we will notify you as quickly as possible. You can contact our support team via live chat or email regarding such matters.
7 Your Rights and Controls
Your Rights
As a user of 77 casino, you have the following rights:
- Right to access: You can find out what information we hold about you.
- Right to rectification: You can request correction of inaccurate or incomplete information.
- Right to erasure: You can request deletion of your information in certain circumstances, though we may be required to retain data due to legal obligations.
- Right to restrict processing: In certain cases you can object to how your information is processed.
- Right to data portability: You can request your information in a common format.
- Right to withdraw consent: You can withdraw consent for marketing communications at any time.
To exercise these rights, contact our support team. We will process your request as quickly as possible. Requests for account limits or self-exclusion related to responsible gaming can also be submitted through the support team.
Contact Methods
For any privacy-related requests or complaints, please contact our support team:
- Live chat: Via the live chat option on the website — 24 hours a day, 7 days a week
- Email: [email protected]
Our support team provides assistance in both Bengali and English. More information about the team is available on our About Us page.
8 Protection of Minors
Age Verification and Protection Policy
77 casino strictly follows a 21+ age policy. We do not knowingly collect personal information from anyone under 21. Age verification is carried out at registration, and additional identity documents may be requested in cases of doubt.
If we become aware that a minor has opened an account, that account will be closed immediately and all associated information will be securely deleted.
9 Policy Updates
Notice of Changes
77 casino may update this privacy policy from time to time. For significant changes, we will inform you in the following ways:
- Via a prominent notice on the website
- By sending a message to your registered email address
- Through a consent confirmation at login
Continuing to use the service after any changes means you have agreed to the updated policy. We recommend reviewing this page regularly. For detailed terms of our service, please read the Terms and Conditions page.
If you have more questions
If you have any questions or anything is unclear about this privacy policy, you can find answers to common questions in our FAQ section. For more details, contact our support team directly — 24/7 live chat is always available to you.
Play safe, play responsibly
At 77 casino, your personal information and financial transactions are protected with the highest level of security. Enjoy your favourite games on a trusted platform.
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